Nexgrill Shipping & Returns

Depending on where you are situated, delivery times will vary, but as a guide, most major destinations will be delivered within ± 5-7 business days from the time of order. Please note that all online orders are subject to a standard R100 delivery fee.

To the extent permitted by law, Nexgrill shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery. 

Courier

  • Nexgrill makes use of Value Express as our dedicated courier partner.
  • You’ll be responsible for any assembly and/or installation. An adult signature will be required at the time of delivery. In order to ensure the parcel is delivered to the correct party, please ensure that proof of identity is provided to the courier agent if requested.
  • You need to inspect the packaging very carefully upon arrival. Even if the package appears only slightly damaged, write “Package Damaged” when you sign for the delivery. This is VERY important. If the package looks significantly damaged, you need to refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
  • Before you sign a delivery receipt you have the right to open the packaging and inspect the shipment for “concealed” damage. We urge you to do this. Even if the driver is in a hurry, you have a right to inspect the package before signing that you received the package in good condition. Please remember that once you sign for the shipment that it arrived in good condition, you have waived your right to any future claim for damages.
  • Once you accept delivery and sign the receipt you the customer assume all liability for physical damage to the equipment. It will be assumed that any damage occurred after delivery.
  • All orders require a daytime shipping telephone number which is used for scheduling delivery.
  • Deliveries are made Monday through Friday, 8:00 a.m. – 5:00 p.m.

Order support & further information

If there is a query with your order, or if you would like further information regarding your deliveries, please contact us at:

  • 087 537 2676
  • ServiceSA@nexgrill.com

Return and Exchange:

If you are returning your order in new, unused condition, contact us within 30 days from receipt. A refund will be processed when the item is received in good condition (unused). Shipping charges are not refundable. If you have a return and exchange due to shipping error, defect, or damage, contact us within 48 hours from receipt for a no-charge pickup. It is the customer's responsibility to ensure the correct products are handed over to the courier service. If damage or defects are only reported after 48 hours, it is reasonable for the seller to determine that the damage was caused post-delivery. Should the return be due to reasons other than stated above, the customer accepts the responsibility to return the products as well as the associated costs. 

When is the product 'defective'?

Please note that the following issues/problems will not render the product damaged, defective, or unsuitable as aforesaid and will not entitle you to any repair, replacement, or refund:

  • Faults resulting from normal wear and tear;
  • An instance where you, or someone unauthorized to do so by the seller, has altered, repaired, or damaged the product (via misuse or abuse)

Important:  You should refuse to accept delivery of any product that is visibly damaged.

A copy of the invoice/packing slip, along with the RGA number, must accompany all returns (Refer to Return Instructions section). A replacement item will be shipped to you once the returned item has been received. Please retain the packing list as a receipt, and also as documentation for potential returns. Any item returned MUST include the original packing list.

Return Instructions:

  • Contact us via email at ServiceSA@nexgrill.com to request Return Goods Authorization (RGA) form
  • After you have submitted your return goods request, one of our friendly staff members will contact you to confirm arrangements.
  • We encourage you to return your parcel via Value Express courier services, as all returned parcels remain the responsibility of the purchaser until received by Nexgrill.
  • Include the original packing slip, tape box securely
  • Clearly print the RGA number on the outside of the box

You will be notified of the status of your exchange or refund via email.